^Average resolution time is the sum total of time taken to resolve each complaint in days, divided by total number of complaints resolved in the month.
*Inclusive of complaints of previous months resolved in current month. #Inclusive of complaints pending as on the last day of the month.
*Inclusive of complaints of previous months resolved in the current year. #Inclusive of complaints pending as on the last day of the year.
Data is updated by 5th day of every month.
